Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect the personal information you give us when you create an account, place bets or use our site and apps. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage it.

Types of data we collect

Personal data

When you register or verify your account we collect contact and identity information such as name, date of birth, address, email and phone number. We may also collect identity documents and verification data to confirm your age and identity.

Technical data

We collect device and connection data including IP address, browser type, operating system, device identifiers and location data where necessary for geolocation checks. We also log technical details about your sessions to help maintain site performance and security.

Transactional data

Transactional records include deposits, withdrawals, bets, wins, losses and payment method details. We keep records of communications with support and any disputes or investigations related to your account activity.

How we use your information

We process your data to manage your account, complete transactions, prevent fraud, perform identity checks and meet our legal and regulatory obligations. We use information to provide customer support, improve services, carry out security monitoring and, where you have given consent, to send marketing communications. We will not use your data in ways you would not reasonably expect and you can opt out of marketing at any time.

Data protection practices

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. These measures include encryption, secure data storage, restricted access rights and regular security reviews. Staff with access to personal data are trained and bound by confidentiality obligations.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, security, analytics and personalised content. Some cookies are essential, others are optional and require your consent. You can manage cookie preferences via your browser or the cookie settings on our site. Third-party analytics and advertising partners may also set cookies when you visit.

User rights

You have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You can request a copy of the data we hold about you, ask for inaccuracies to be corrected or request deletion subject to legal and regulatory retention requirements. To exercise your rights, use your account settings or contact us at [email protected]. We will handle requests promptly and may require identity verification before acting.

Access, correction and deletion of data

To update or remove information, sign in to your account and edit your profile where available. For deletion or more complex requests contact [email protected]. Please note we may retain some information where required for legal, tax or fraud prevention purposes.

Information sharing and third parties

We share data with service providers such as payment processors, identity and age-verification providers, fraud prevention agencies and analytics vendors. We may disclose information to competent authorities when required by law. All third parties are selected subject to appropriate contractual safeguards to protect your information.

Privacy policy updates

We may update this policy to reflect changes in our operations or legal requirements. When we make material changes we will notify you by publishing an updated policy on the site and, where appropriate, by email to your registered address.