Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. Contact us for registration help, verification queries, payment or withdrawal assistance, bonus and VIP enquiries, or guidance on responsible gaming tools and account security. We respond quickly and can assist via live chat, email or phone. Request a callback if needed and use the convenient channels below to reach the right department for a fast, clear and helpful reply.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7; Email replies within 2 hours; [email protected]; +44 20 7946 0831 |
| General enquiries | [email protected]; Email response Mon-Fri within 24 hours; Mon-Fri 09:00-18:00 |
| Affiliate enquiries | Account manager response Mon-Fri within 48 hours; [email protected]; Mon-Fri 09:00-18:00 |
| Phone | Main line +44 20 7946 0831 |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or enquiries that need documents or explanations. Please email [email protected] with a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach any relevant files and allow up to 48 hours for a full response; mark the subject as urgent if immediate attention is needed.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Live chat provides immediate assistance 24/7 for urgent issues; email tickets are typically handled within 24 hours on weekdays. Complex investigations - such as KYC checks or payment disputes - may take several days depending on required verification. We'll keep you updated at each step.
Feedback
Got feedback, ideas or suggestions? Tell us via the feedback form in Settings > Help or email [email protected]. Every message is read by our team and used to improve site features, promotions and usability. We review submissions carefully and act on consistent issues to make the site clearer, faster and fairer for all players.